This DhuMall Freelance Services Terms of Service is the Addendum and part of the DhuMall Terms of Use located at
www.dhumall.com. The terms and conditions hereof shall deem to be in addition to the terms of the DhuMall Terms
of Use. The provisions hereof shall not be deemed to amend or otherwise restrict the terms of the DhuMall Terms
of Use, except as specifically set forth herein. All the terms and conditions herein contained will prevail in
event of a conflict with the DhuMall Terms of Use.
As a Project Owner (a user who purchases services on DhuMall), you understand and accept upon being awarded a
project on iprimework.dhumall.com to Freelancer (
also known as “Freelancer”, is a user who offers and performs services through the project on DhuMall by the
Project Owner), the Project Owner has accepted the sale of the project or an item by a Freelancer, the Project
Owner and Freelancer will be deemed to enter into a legally binding and enforceable contract which the Project
Owner agrees to purchase, and the Freelancer agrees to deliver the Project Owner the project or item. Each party
is responsible for ensuring that you both comply with your obligations to each other. If you do not, you may
become liable to the other party. Both parties must ensure that you are aware of any domestic laws (including
common law), international laws, statutes, ordinances, and regulations relevant to you as a Project Owner or
Freelancer. If either party breaches any obligation to one other, you both are solely responsible for enforcing
any rights that you may have. For the avoidance of doubt, DhuMall has no responsibility for enforcing any rights
under the terms and conditions hereof.
Depending on their jurisdiction, Project Owner and Freelancer may have rights under statutory warranties that
cannot lawfully be excluded. Nothing in the terms and conditions hereof is intended to override a right that by
applicable law may not be excluded. Nothing in the terms and conditions hereof is intended to violate any laws
relating to unfair contracts, and this agreement has been specifically redrafted to ensure compliance with
unfair contracts legislation. To the extent that any component of the terms and conditions here is in conflict
with inalienable rights under local laws, all parties intend for this agreement to be read down only insofar as
to be in compliance with such local laws and no further.
Each party hereof acknowledges and agrees that the relationship between Project Owner and the Freelancer is that
of an independent contractor. Nothing in the terms and conditions hereof creates a partnership, joint venture,
agency, or employment relationship among the Project Owner, Freelancer, and DhuMall. Nothing in the terms and
conditions hereof shall in any way be construed as forming a joint venture, partnership, or an employer-employee
relationship among the Project Owner, Freelancer, and DhuMall.
Each party hereof further agrees and acknowledges that DhuMall or its affiliated companies are only a facilitator
of the collection and remittance of the payment. No interest or any benefits whatsoever is given to or can be
claimed by the Project Owner or the Freelancer in the payment collected by DhuMall or its affiliated companies
through and of the prescribed payment methods.
From time to time, DhuMall may modify the terms and conditions herein without notice to you. Changes become
effective for the Project Owner and Freelancer upon posting the modified terms and conditions. Continued use of
the services after any such changes shall constitute your consent to such changes. Violation of any of the terms
may result in the termination of your Account.
1. DhuMall Freelance Services Program
The DhuMall Freelance Services program is free. When you become a user, you get a DhuMall account that is
accessible from the iprimework.dhumall.com site.
The program will allow the Project Owner to buy services from the Freelancer. The program also gives you the
opportunity to become a Freelancer.
2. Membership Subscription Service
DhuMall offers options to the Freelancer to purchase a subscription to the subscription packages from DhuMall
pursuant to the quote(s) and sets forth the membership subscription service terms and conditions under which
those mentioned in the quote(s) will be delivered. The terms and conditions herein shall govern the Freelancer’s
initial purchase as well as any future purchases made by the Freelancer with reference to the terms and
conditions herein.
General terms and conditions for the membership subscription packages:
- All fees outlined in the quote(s) shall be paid by the Freelancer in accordance with the invoice and in the
currency outlined in the applicable quote(s). All fees are non-refundable. The Freelancer is required to pay
any sales, use, Goods, and Services Tax (GST), value-added, withholding, or similar taxes or levies, whether
domestic or foreign and all such taxes and levies are excluded from any rates or prices provided by DhuMall.
- DhuMall shall not take the responsibility or guarantee for purchase by the Project Owner or any transaction
taking place between the Project Owner and Freelancer except otherwise specified in the quotes.
- DhuMall shall not take any responsibility for any guarantee or promise of transaction made by the Project
Owner and Freelancer during the project, etc.
- DhuMall shall not be responsible nor shall entertain any disputes, complaints, or grievances in case of any
lewd comments, images, videos, etc. shared between the Project Owner and Freelancer.
- The offers and pricing for subscription packages, the subscription services, and the extent of availability
in the subscription services, may change over time without notice to the Freelancer (except as may be
required by applicable law). Changes become effective for existing Freelancers upon posting the modified
terms and conditions. You are responsible for checking your email registered with us for such changes. If
you do not agree to such changes, you must notify DhuMall of such disagreement within ten (10) days from the
date of the email sent to you, and DhuMall (at its discretion as your exclusive remedy) may either: (i)
permit you to continue under the prior version of the terms and conditions until the next renewal of the
existing subscription, after which the modified terms & conditions will apply (for example, if the
Freelancer is on an annual subscription term, then the modified terms and conditions will apply to start
from the beginning of your next annual subscription term after it is posted) or (ii) terminate and refund of
the subscription fees for the unused portion of the subscription that you already paid with respect to the
terminated portion of the applicable subscription. DhuMall will use reasonable efforts to notify you of the
changes through your registered email. The continued use of the subscription services during the renewal
term will constitute your acceptance of the version of the terms and conditions in effect at the time the
renewal subscription term begins.
- Your membership subscription billing period begins on the date that DhuMall receives payment. DhuMall
membership subscription fees are calculated from the beginning of that billing period. DhuMall automatically
renews your membership subscription, and you irrevocably authorize and instruct us to make the required
membership subscription payments to DhuMall on your behalf. This authorization will remain in full force and
effect until you change your settings in your profile with us your membership plan, otherwise, notify
DhuMall that you wish to revoke your authorization by email to freelance.support@dhumall.com or cancel your
account.
3. Changes to DhuMall Membership Program
- 3.1 DhuMall Membership Program can be changed at any time, including by moving to an unpaid plan.
- 3.2 In the event you change your DhuMall Membership Program, the new program and new billing period will be
based upon the date DhuMall receives payment of the new membership fee.
- 3.3 In the case you upgrade a membership, it will result in a new billing date effective upon the date of
payment of the additional fees and, if applicable, will result in a credit of the unused portion of the
existing category membership fees.
- 3.4 However, in the case you downgrade a membership, you will not receive a refund or credit for the fees
you already paid; instead, your membership will continue to the end of your current billing period but will
not renew.
- 3.5 If your account is suspended at the beginning of your billing period or you do not pay your membership
fees, your account will be automatically downgraded to an unpaid membership plan. If your account is
reinstated, you may change your membership plan as described in the terms & conditions hereof. DhuMall
reserves the right to modify its membership programs at any time, upon reasonable notice posted in advance
on the iprimework.dhumall.com site.
4. Access and Use
Users may access and use the services during the applicable tenure of the membership in accordance with the
terms and conditions hereof.
5. Fees and Services
DhuMall charges fees for certain services, such as paid Membership Subscription Service (“MSS”). When you use a
service that has a fee, you have an opportunity to review and accept the fees that you will be charged based on
the terms and conditions hereof and Clause 2 above. DhuMall may choose to temporarily change the fees for our
services for promotional events (for example, discounts on MSS) or new services, and such changes are effective
when DhuMall posts a temporary promotional event or new service on iprimework.dhumall.com, or as notified through promotional correspondence.
Unless otherwise stated, all fees are quoted in United States Dollars.
6. Payment Terms
7. Freelancer – Managing your project
Once the user’s sign-up as “Join as a freelancer”, ie. a Freelancer, DhuMall will provide a dedicated Dashboard
for the Freelancer’s registered account.
The Dashboard will allow the Freelancer to be used to:
- Manage project.
- Communication through private messages.
- Work efficiently between the Freelancer, Project Owner, and DhuMall.
- Create and assign projects.
- Upload and share files.
- Manage profile and revenues.
- Administer status updates.
The Dashboard helps the Freelancer and Project Owner stay up to date with the project’s progress and displays
information that helps keep track of time on the specific project.
For a smooth project flow, DhuMall suggests the Project Owner and Freelancer check the Status regularly to avoid
conflicts or misunderstandings at a later stage. This will ensure the timely delivery of quality work and
seamless payment.
By accepting the project, an agreement is established with the terms of engagement between the Freelancer and the
Project Owner. It defines the scope and payment terms. The agreement can be edited at any time and only come
into effect once both parties agree upon discussion at the Dashboard. DhuMall recommends the Freelancer starts
work only after both parties have accepted the agreement. A binding agreement in place helps reduce the chances
of a dispute.
Invoices that are created according to the terms of a specific agreement do not change if the agreement changes
later. Invoices will be emailed to the Project Owner upon request from freelance.support@dhumall.com.
8. Project Owner - Hire a Freelancer
Once you have a project, you can search for and hire Freelancer in the following ways: -
- Find a Freelancer – Browse through iprimework.dhumall.com and invite Freelancers with relevant skills to bid for your
project by clicking on the “Contact XXX” button.
- Post a project – Share your requirements with a project post and receive bits from Freelancers interested in
your job.
- Rehire – Hire a Freelancer you have previously worked with.
The hiring process is as follows:
- Evaluate the quotes you receive by going through the details shared in the quote.
- You can discuss the quote in detail with the Freelancer.
- Once convinced with the quote, you can hire a Freelancer.
- When the Freelancer accepts your hiring, you are allocated a Dashboard to establish the agreement and begin
work.
9. Project Management by the Project Owner and Freelancer
A. Basic
- Once a project is confirmed by Project Owner by clicking “accept” of the Status at Project Bids, and
proceeding with “checkout”, both Project Owner and Freelancer are deemed to enter a contract electronically,
effective from the date Project Owner approved/accepted the project and made payment. Doing so constitutes
an acknowledgment that Project Owner and Freelancer agree to conduct the transaction electronically and can
electronically receive and download the completed project by the Freelancer.
- Freelancer must deliver completed files and/or proof of work using Chat Box (located on the Dashboard)
according to the service that was purchased and advertised on Freelance Services.
- A project or milestone is marked as Achieved at Project Milestones after it is delivered by the Freelancer
and accepted by the Project Owner. A milestone will be automatically marked as Completed if no acceptance or
request for Rework or modification were submitted within 3 days after being marked as Achieved.
- DhuMall encourages Project Owners and Freelancers to try and settle conflicts amongst themselves. If for any
reason this fails or if you encounter non-permitted usage on the iprimework.dhumall.com site, users (including Project Owners and Freelancers) can
email freelance.support@dhumall.com for assistance. For more information about disputes, Order
cancellations, and refunds please refer to the terms herein contained.
- Certain projects that offer local services might require Project Owners and Freelancers to meet in person in
order for the Freelancer to perform the service. In such cases, users (including Project Owners and
Freelancers) should note that DhuMall does not guarantee the behavior, conduct, safety, suitability, or the
ability of either Project Owners or Freelancers. Both Project Owners and Freelancers agree that the entire
risk arising out of their meeting and/or their use or performance of local services remains solely with
them, and DhuMall has no responsibility or liability related to any local services provided by the
Freelancer. In the event that the service is performed on the Project Owners’ premises, Project Owners are
encouraged to maintain proper insurance policies to cover their liability as the premise owner. DhuMall’s
Terms of Use and DhuMall Freelance Services Terms of Service remain applicable to projects that are
performed outside of the marketplace.
B. Project Handling
- When the Project Owner accepted a project, the Freelancer is notified by email and notifications on the chat
message while logged into the registered account with DhuMall Freelance Services.
- Freelancers are required to meet the delivery time they specified during the discussion before the project
is approved/accepted by the Project Owners. Failing to do so will allow the Project Owner to cancel the
project when the project is brought to the attention of DhuMall and may harm the Freelancer’s status.
- Freelancers must send completed files and/or proof of work in the Chat Box and mark in the Project
Milestones as Achieved.
- Project Owner and Freelancer are responsible for viruses and malware. DhuMall will not be held responsible
for any damages which might occur due to DhuMall site usage, use of the content, or files transferred.
- Project Owners may use the "Rework" feature at the Project Milestones while the Amount Status is marked as
Achieved if the delivered materials do not match the Freelancer's description during discussion or they do
not match the requirements sent to the Freelancer at the beginning of the project process.
- The number of “Rework” times should follow what has been discussed and confirmed by both Project Owner and
Freelancer and constitute part of the agreement of the project. However, this can be discussed again subject
to the approval of both parties.
C. Reviews
- Feedback reviews provided by the Project Owner after the completion of a Project are essential for DhuMall
Freelance Services platform. Reviews display Project Owner’s overall experience with the Freelancer’s
service. The Project Owner is encouraged to communicate to the Freelancer any concerns during their active
project processing period.
- The reviews will not be removed unless there are in violation of DhuMall Terms of Use or DhuMall Freelance
Services Terms of Service herein.
- All reviews must be from legitimate projects executed exclusively through the iprimework.dhumall.com platform. Purchases
arranged, determined to artificially enhance Freelancer ratings, or to abuse the iprimework.dhumall.com platform with
purchases from additional accounts, will result in a permanent suspension of all related accounts.
- Reviews given by the Project Owner are publicly displayed on the Freelancer’s profile page.
- Work Samples are the delivered images and videos sent to the Project Owner in the Chat. Work Samples are
added to a Freelancer's Profile if the Project Owner chooses to publish the Work Samples while providing a
public review.
- Any intent to gain favorable reviews or additional services is strictly prohibited.
- The Project Owner is allowed to leave reviews on projects up to 10 days after a project is marked as
Completed. No new reviews may be added to a project after 10 days.
- Freelancer is strictly prohibited from soliciting the removal of reviews from the Project Owner through
mutual cancellations.
10. Procurement
- The Project Owner pays DhuMall to create a project from the Project Owner’s account with DhuMall. DhuMall
partners with Payment Services Provider for the purposes of collecting all payments from Project Owners and
transferring such payments from Project Owners to Freelancers. All payment services in connection with the
collection of funds on the DhuMall platform are performed by DhuMall’s Payment Services Provider.
- DhuMall serves as Freelancers limited authorized payment collection agent solely to accept payments (via its
Payment Services Provider, if applicable) from Project Owners, and remit those payments to Freelancers.
Project Owners’ payment obligation to Freelancers will be satisfied upon receipt of payment by DhuMall (or
its Payment Services Provider, as applicable), and DhuMall (via its Payment Service Provider, as applicable)
is responsible for remitting the funds to the Freelancers in the manner described in Clause 6. If DhuMall
(via Payment Services Provider) does not remit any such amounts to Freelancers, the Freelancers will have
recourse only against DhuMall and not the Project Owners directly.
- Service fees are added at the time of procurement where the Project Owners can review and accept the total
amount requested to pay. These fees cover administrative fees.
- Project Owners are strictly prohibited to offer Freelancers to pay or make payments using any method other
than through iprimework.dhumall.com. In case
the Project Owners have been asked to use an alternative payment method, please report it immediately to
freelance.support@dhumall.com.
- Project Owners agree to receive invoices and Freelancers agree to receive payment receipts from DhuMall in
electronic form as PDF documents, by email.
- To protect against fraud, unauthorized transactions (such as money laundering), claims, or other
liabilities, payment information in connection with withdrawals is collected by DhuMall’s Payment Services
Provider. DhuMall’s Payment Services Providers may also collect such other information as necessary for the
purpose of processing withdrawal payments. DhuMall is not exposed to the payment information provided to
Payment Services Providers, and this information is subject to the privacy policy applicable to the Payment
Service Provider.
- By using any payment method and/or providing payment details for making purchases on the iprimework.dhumall.com platform, Project
Owners and Freelancers represent and warrant that: (a) you are legally authorized to provide such
information; (b) you are legally authorized or have permission to make payments using the payment method(s);
(c) if you are an employee or agent of a company or person that owns the payment method, you are authorized
by that company or person to use the payment method to make payments on iprimework.dhumall.com; and (d) such actions
do not violate any applicable law.
- Project Owners can pay on the iprimework.dhumall.com platform in USD only. If Project Owners paid for a project in
a currency other than US$ and the project was later canceled for any reason whatsoever, the amount returned
to you would be based on the exchange rate as of the date of cancellation. Therefore, the returned amount
may vary from the paid amount in local currency terms, while always maintaining the same USD value.
11. Disputes and Cancellations
11.1 Disputes
https://iprimework.dhumall.com platform is designed to facilitate a great and successful user experience. Hence,
DhuMall encourages the Project Owners and Freelancers to try to settle disputes amongst themselves.
11.2 Conciliation Service
In the event of a conflict fails to be resolved, DhuMall offers Conciliation Service. Conciliation Service
applies to cases where there are funds held by DhuMall or Payment Service Provider paid by the Project Owners
and pending release to the Freelancers. Once you request Conciliation Service, our team reviews the agreement
and communication between the Project Owners and the Freelancers, and the work delivered. In the course of the
Conciliation Service process, both parties have the option to provide additional evidence or comments in the
Dashboard or Chat Box for the Conciliation Service team to consider. Once a judgment is reached, the funds held
by DhuMall or Payment Service Provider paid by the Project Owners and pending release to the Freelancers are
distributed accordingly and both parties will receive an email with a link to view the details of the
Conciliation Service findings.
11.3 Conciliation Service fee
In consideration of the request made by Project Owners and Freelancers to resolve the conflict between the
parties, DhuMall charges a Conciliation Fee of 5% of the funds held by DhuMall or Payment Service Provider paid
by the Project Owners and pending release to the Freelancers or USD20 (whichever is higher). The Project Owners
and Freelancers authorize DhuMall to deduct the Conciliation Service fee from the funds held by DhuMall or the
Payment Service Provider paid by the Project Owners and pending release to the Freelancers. If the fund balance
is $50 or less, we waive our fee, and the balance is distributed equally between the Project Owner and the
Freelancer.
11.4 Project amendments and cancellations
- A project posted can be edited and canceled only if it has not been paid for by the Project Owner. Once a
project is paid for by the Project Owner, it cannot be edited or canceled.
- Pertaining to Clause 11.4a above, a project can be canceled if it is,
- in violation of DhuMall Terms of Service and/or terms and conditions here;
- Completed projects may be canceled, upon review by our DhuMall Support team, up to 14 days after the
project milestones are marked as Completed. In such cases, the amounts paid for the canceled project
will be returned to the Project Owner and will be deducted from the Freelance’s DhuMall account or,
if there are no sufficient amounts in the Project Owner’s DhuMall account, from future revenues of
such Freelancer;
- Harassment, unlawful behavior, or other violations of DhuMall Terms of Use and/or terms and
conditions here;
- Freelancer is late and unresponsive over the expiry date for submission of the Completed project;
- Project Owners or Freelancers are abusive towards the other party through threats of low ratings or
leveraging order materials (such as logins, personal information) against each other;
- Project Owners or Freelancers supplied or included copyright/trademark infringing materials as part
of their requirements or the Freelancer’s delivery;
- Project Owners or Freelancers are no longer an active DhuMall user due to violations of Terms of Use
and/or terms and conditions here or closure of their account;
- The Freelancer delivers no files and/or proof of work related to the agreed-upon project
requirements;
- The Freelancer requests additional payments, on or off the iprimework.dhumall.com platform, by withholding the final delivery of
services directly related to the agreed requirements;
- The Freelancer is withholding the final delivery of services for improved ratings;
- The Project Owner who abuses the Rework function to gain more services from Freelancer beyond the
agreed requirements;
- The Project Owner who threaten to leave a damaging review to gain more services from the Freelancer
not related to the agreed requirements;
- The Freelancer who has been reported to use copyright/trademark infringing materials after
verification and with proof;
- The Freelancer who did not purchase commercial use rights and is reported to have used the materials
commercially; and
- DhuMall, through its Payment Services Provider, reserves the right to cancel orders or place funds
on hold for any suspected fraudulent transactions made on https://iprimework.dhumall.com platform.
12. Refunds
DhuMall will automatically refund payments made for canceled orders back to your payment provider. Funds
returned to you will not include service fees paid.
13. Intellectual Property Claims
a. Trademark and other rights infringement
The content available on iprimework.dhumall.com
including, but not limited to, the informational content, charts, graphs, images, graphics, designs,
photographs, audio, video clips, icons, software, and HTML code are the property of DhuMall and are governed by
Malaysia and international intellectual property laws and treaty provisions, including, but not limited to,
those relating to patent rights, copyrights, trade secrets, trade names, trademarks, service marks, moral
rights, know-how, and any other similar rights.
In addition, DhuMall does not check user-uploaded or created content for violations of copyright or other rights.
However, if you believe any of the uploaded content violates your copyright or a related exclusive right, you
should follow the process below. DhuMall will investigate reported violations and removes or disables content
shown to be violating third-party rights.
To allow us to investigate and review your copyright infringement claims, please follow the following process:-
- Identify your copyrighted work and what is protected under the copyright(s) you are referring to.
- Your copyright certificate(s)/designation(s) and the type, e.g., registered or unregistered.
- Copyrights ownership proofs, such as the registration number of a copy of the registration certificate.
- A short description of how our users allegedly infringe your copyrights.
- Clear reference to the materials you allege are infringing and which you are requesting to be removed, for
example, the Url, a link to the deliverable provided to a user, etc.
- Provide us with your complete name, address, email address, and telephone number.
- A statement that you have a good faith belief that the use of the material in the manner complained of is
not authorized by the copyright owner, its agent, or the law.
- A statement made under penalty of perjury that the information provided in the notice is accurate and that
you are the copyright owner or the owner of an exclusive right that is being infringed or are authorized to
make the complaint on behalf of the copyright owner or the owner of an exclusive right that is being
infringed.
- Your electronic or physical signature
- Send us your Notice to freelance.support@dhumall.com
*Note that we will provide the user who is allegedly infringing your copyright with information about the Notice
and allow them to respond. In cases where sufficient proof of infringement is provided, we may remove or suspend
the reported materials prior to receiving the user's response. In cases where the allegedly infringing user
provides us with a proper counter-notification indicating that it is permitted to post the allegedly infringing
material, we may notify you and then replace the removed or disabled material.
If you fail to comply with all the requirements mentioned herein, your Notice may be null and void.
Please be aware that if you knowingly materially misrepresent that material or activity on iprimework.dhumall.com infringes your copyright,
you may be held liable for damages (including costs and attorneys' fees).
b. Counter-Notification Approaches
If you believe that the material you posted on the site was removed or access to it was disabled by mistake or
misidentification, you may file a counter-notification with us (a "Counter-Notice") by submitting a written
notification to freelance.support@dhumall.com. Your Counter-Notice must include the following:
- An identification of the material that has been removed or to which access has been disabled and the
location at which the material appeared before it was removed or access disabled.
- Adequate information by which DhuMall contacts you (including your name, postal address, telephone number,
and, if available, e-mail address).
- A statement under penalty of perjury by you that you have a good faith belief that the material identified
above was removed or disabled because of a mistake or misidentification of the material to be removed or
disabled.
- Your physical or electronic signature.
DhuMall will try its very best to restore the removed content if the party filing the original Notice does not
file a court action against you within 14 business days of receiving the copy of your Counter-Notice. Please be
aware that if you knowingly materially misrepresent that material or activity on iprimework.dhumall.com was removed or disabled by
mistake or misidentification, you may be held liable for damages (including costs and attorneys' fees).
c. Repeat Infringers
It is DhuMall’s policy to disable and/or terminate the accounts of users who are repeat infringers.
14. Conduct and Protection of the Users of iprimework.dhumall.com
DhuMall Freelance Services (www.iprimework.dhumall.com) is an unparalleled freelance marketplace that brings businesses
and freelancers together. It is one of the best services offered by DhuMall - the global marketplace for
companies and entrepreneurs to shop for various great products, services, and opportunities available in more
than 200 countries and territories. DhuMall value trust and take utmost care for safety so that the fear of
getting scammed does not stop our freelancers from pursuing their passion, freely. We also have unlimited
opportunities and abundant job postings in many categories, so they can never run out of work. This section
relates to the expected conduct users should adhere to while interacting with each other on DhuMall Freelance
Services platform.
To report a violation of our DhuMall Freelance Services Terms of Service, Project Owners or Freelancers’
misconduct, or inquiries regarding your account, please contact freelance.support@dhumall.com.
a. General
- To protect our users' privacy, user identities are kept anonymous. Requesting or providing Email addresses,
Skype/IM usernames, telephone numbers, or any other personal contact details to communicate outside of iprimework.dhumall.com in order to circumvent
or abuse the iprimework.dhumall.com messaging
system or iprimework.dhumall.com platform is
not permitted.
- Any necessary exchange of personal information required to continue a service may be exchanged within the
Dashboard.
- DhuMall does not provide any guarantee of the level of service offered to Project Owners. You may use the
Conciliation Service provided to you in the terms and conditions herein.
- DhuMall does not provide protection for users who interact outside of the iprimework.dhumall.com platform.
- All information and file exchanges must be performed exclusively on the iprimework.dhumall.com platform.
- Rude, abusive, improper language or violent messages will not be tolerated and may result in the suspension
or removal of your account.
- The users undertake not to discriminate against any other user based on gender, race, age, religious
affiliation, sexual orientation, or otherwise and you acknowledge that such discrimination may result in the
suspension or removal of your account.
- Users may not submit proposals or solicit parties introduced through DhuMall to contract, engage with, or
pay out of DhuMall.
b. Procurement
- Users with the intention to defame competing Freelancers by ordering from competing services will have their
reviews removed.
- Users are to refrain from spamming or soliciting previous Project Owners or Freelancers to pursue removing
or modifying reviews or canceling orders that do not alight a Procurement or Review policies.
c. Projects
- Users may refer Projects to freelance.support@dhumall.com that may be in violation of DhuMall Freelance
Services Terms of Service based on the reported Project’s replicated similarity to pre-existing services
(copycat Projects).
- Freelancers warrant any content included in their Projects shall be original work conceived by the
Freelancers and shall not infringe any third-party rights, including, without limitation, copyrights,
trademarks, or service marks. In the event that certain music or stock-footage media are incorporated within
the Projects, Freelancers represent and warrant that they hold a valid license to use such music and/or
footage and to include them in the Projects.
- DhuMall will respond to clear and complete notices of alleged copyright or trademark infringement in Clause
13.
d. Reporting Violations
If you come across any content that may violate our Freelance Services Terms of Service, you should report it to
us at freelance.support@dhumall.com.
e. Violations
Users may receive a warning to their account for violations of our Freelance Services Terms of Service. A warning
will be sent to the user's email address. Warnings do not limit account activity but can lead to your account
losing Freelancer statuses or being permanently removed based on the severity of the violation.
f. Non-permitted usage
- DhuMall strictly condones any exchange of adult-oriented or pornographic materials and services
- Communication or DhuMall should be friendly, constructive, and professional. We condemn bullying,
harassment, and hate speech toward others. We allow users a medium for which messages are exchanged between
individuals, a system to rate projects and to engage on other services available at
https://iprimework.dhumall.com.
- Users’ security is a top priority. Any attempts to publish or send malicious content with the intent to
compromise another user’s account or computer environment is strictly prohibited. Please respect our user’s
privacy by not contacting them with offers, questions, suggestions, or anything which is not directly
related to their projects.
- Users may not publish or post other people's private and confidential information. Any exchange of personal
information required for the completion of a service must be provided within https://iprimework.dhumall.com.
Freelancers further confirm that whatever information they receive from the Project Owner, which is not
public domain, shall not be used for any purpose whatsoever other than for the delivery of the work to the
Project Owner. Any users who engage and communicate off https://iprimework.dhumall.com will not be protected
by our DhuMall Terms of Use and Freelance Services Terms of Service.
- DhuMall will respond to clear and complete notices of alleged copyright or trademark infringement, and/or
violation of the third party’s terms of service.
- You may not create a false identity on DhuMall, misrepresent your identity, create a profile for anyone
other than yourself (a real person), or use or attempt to use another user’s account or information; Your
profile information, including your description, skills, location, etc., while may be kept anonymous, must
be accurate and complete and may not be misleading, illegal, offensive, or otherwise harmful. DhuMall
reserves the right to require users to go through a verification process in order to use
https://iprimework.dhumall.com (whether by using ID, phone, camera, etc.).
- Users are strictly prohibited from using https://iprimework.dhumall.com for any unlawful purposes or to
conduct illegal activities.
- To prevent fraud and abuse, users are limited to one active DhuMall Freelance Services account. Any
additional account determined to be created to circumvent guidelines, promote competitive advantages, or
mislead the DhuMall users will be disabled. Mass account creation may result in disabling of all related
accounts. Note: any violations of DhuMall Terms of Use and Freelance Services Terms of Service are a cause
for permanent suspension of all accounts.
- We do not tolerate users who engage in targeted abuse or harassment towards other users on
https://iprimework.dhumall.com.
- Users cannot buy or sell DhuMall accounts.
15. Proprietary Rights
DhuMall owns all right, title and interest in and to, or otherwise possesses legally enforceable rights, or is
licensed to use, all content, design, layout, patents, copyrights, technology, software, software tools,
know-how, processes, trademarks, service marks, trade names, and other proprietary rights used in the conduct of
DhuMall services, including but not limited to https://iprimework.dhumall.com. Users have no right, and
specifically agree not to do the following with respect to https://iprimework.dhumall.com or any part, component
or extension of https://iprimework.dhumall.com (including its mobile applications):
- copy, transfer, adapt, modify, distribute, transmit, display, create derivative works, publish or reproduce
it, in any manner;
- reverse assemble, decompile, reverse engineer or otherwise attempt to derive its source code, underlying
ideas, algorithms, structure or organization;
- remove any copyright notice, identification or any other proprietary notices;
- use automation software (bots), hacks, modifications (mods) or any other unauthorized third-party software
designed to modify https://iprimework.dhumall.com;
- attempt to gain unauthorized access to, interfere with, damage or disrupt https://iprimework.dhumall.com or
the computer systems or networks connected to https://iprimework.dhumall.com;
- circumvent, remove, alter, deactivate, degrade or thwart any technological measure or content protections of
https://iprimework.dhumall.com;
- use any robot, spider, crawlers or other automatic device, process, software or queries that intercepts,
“mines,” scrapes or otherwise accesses https://iprimework.dhumall.com to monitor, extract, copy or collect
information or data from or through https://iprimework.dhumall.com, or engage in any manual process to do
the same,
- introduce any viruses, trojan horses, worms, logic bombs or other materials that are malicious or
technologically harmful into our systems,
- use https://iprimework.dhumall.com in any manner that could damage, disable, overburden or impair
https://iprimework.dhumall.com, or interfere with any other users’ enjoyment of
https://iprimework.dhumall.com or
- access or use https://iprimework.dhumall.com in any way not expressly permitted by these DhuMall Freelance
Services Terms of Service. Users also agree not to permit or authorize anyone else to do any of the
foregoing.
Except for the limited right to use https://iprimework.dhumall.com according to these DhuMall Freelance Services
Terms of Service, DhuMall owns all rights, title, and interest in and to https://iprimework.dhumall.com
(including any and all intellectual property rights therein) and you agree not to take any action(s)
inconsistent with such ownership interests. We reserve all rights in connection with
https://iprimework.dhumall.com and its content including, without limitation, the exclusive right to create
derivative works.
16. No Warranty
a. As to each user's purported identity
DhuMall cannot and does not confirm each user's purported identity on https://iprimework.dhumall.com. We may
provide information about a user, such as a strength or risk score, geographical location, or third-party
background check or verification of identity or credentials. However, such information is based solely on data
that a user submits, and we provide such information solely for the convenience of users the provision of such
information is not an introduction, endorsement, or recommendation by us.
b. To https://iprimework.dhumall.com content
DhuMall provides no warranty as to the content of https://iprimework.dhumall.com as it is a dynamic
time-sensitive platform. As such, information on the https://iprimework.dhumall.com will change frequently. It
is possible that some information could be considered offensive, harmful, inaccurate, or misleading or
mislabelled or deceptively labelled accidentally by DhuMall or accidentally or purposefully by a third party.
DhuMall services, the https://iprimework.dhumall.com and all content on it are provided on an 'as is', 'with all
faults' and 'as available' basis and without warranties of any kind either express or implied. Without limiting
the foregoing, DhuMall makes no representation or warranty about:
- services on https://iprimework.dhumall.com or any user’s services;
- the accuracy, reliability, availability, veracity, timeliness, or content of https://iprimework.dhumall.com
or any user’s services;
- whether https://iprimework.dhumall.com or any user’s services will be up-to-date, uninterrupted, secure,
error-free or non-misleading;
- whether defects on https://iprimework.dhumall.com will be corrected;
- whether https://iprimework.dhumall.com or any user’s services or any data, content, or material will be
backed up or whether business continuity arrangements are in place in respect of
https://iprimework.dhumall.com or any user’s services;
- any third-party agreements or any guarantee of business gained by you through https://iprimework.dhumall.com
or any user’s services; or
- https://iprimework.dhumall.com or any user’s services or infrastructure on which they are based, being error
or malicious code free, secure, confidential, or performing at any particular standard or having any
particular function.
To every extent permitted by law, DhuMall specifically disclaims any implied warranties of title,
merchantability, fitness for a particular purpose, quality, suitability, and non-infringement.
17. Limitation of Liability
a. In no event shall DhuMall, our related entities, our affiliates, or staff be liable, whether in contract,
warranty, tort (including negligence), or any other form of liability, for:
- any indirect, special, incidental, or consequential damages that may be incurred by the users;
- any loss of income, business, or profits (whether direct or indirect) that may be incurred by the users;
- any claim, damage, or loss that may be incurred by the users as a result of any of the users’ transactions
involving the https://iprimework.dhumall.com platform.
The limitations on our liability to the users above shall apply whether or not we, our related entities, our
affiliates or staff have been advised of the possibility of such losses or damages arising.
Notwithstanding the above provisions, nothing in this DhuMall Freelance Services Terms of Service is intended to
limit or exclude any liability on the part of us and our affiliates and related entities where and to the extent
that applicable law prohibits such exclusion or limitation.
To the extent that we are able to limit the remedies available under this DhuMall Freelance Services Terms of
Service, we expressly limit our liability for breach of a non-excludable condition or warranty implied by virtue
of any legislation to our option, to compensate up to USD100.
b. Legal Limitations
As some jurisdictions do not allow some of the exclusions or limitations as established above, some of these
exclusions or limitations may not apply to the users. In that event, the liability will be limited as far as
legally possible under the applicable legislation. DhuMall may plead DhuMall Terms of Use and DhuMall Freelance
Services Terms of Service in bar to any claim, action, proceeding or suit brought by the users, against us for
any matter arising out of any transaction or otherwise in respect of the DhuMall Terms of Use and DhuMall
Freelance Services Terms of Service.
Users and DhuMall agree that you and we will only be permitted to bring claims against the other only on an
individual basis and not as a plaintiff or class member in any purported class or representative action or
proceeding. Unless both you and we agree otherwise, the arbitrator may not consolidate or join more than one
person's or party's claims and may not otherwise preside over any form of a consolidated, representative, or
class proceeding. In addition, the arbitrator may award relief (including monetary, injunctive, and declaratory
relief) only in favour of the individual party seeking relief and only to the extent necessary to provide relief
necessitated by that party's individual claim(s). Any relief awarded cannot affect other users.
18. DhuMall’s Feedback Rights
- Provided "As-Is". The feedback, comments, and suggestions by users to DhuMall regarding the services
provided by DhuMall, including those available at https://iprimework.dhumall.com, such feedback shall
expressly exclude any and all user’s confidential information. Users shall have no obligation to provide
feedback to DhuMall. User is providing the feedback "as is" without warranty of any kind. DhuMall's has no
obligation to implement any feedback it may receive from the users.
- Ownership and License of Feedback. DhuMall owns and has all right, title, and interest in any feedback
provided by users and users hereby grants to DhuMall a non-exclusive, non-transferable, worldwide,
royalty-free, fully paid-up, perpetual, and irrevocable right and license to use such feedback in any form.
19. Confidentiality
Freelancers should recognize that there might be a need for the Project Owners to disclose certain confidential
information to be used by Freelancers for the purpose of delivering the ordered work, and to protect such
confidential information from unauthorized use and disclosure. Therefore, Freelancers agree to treat any
information received from the Project Owners as highly sensitive, top secret and classified material. Without
derogating from the generality of the above, Freelancers specifically agree to (i) maintain all such information
in strict confidence; (ii) not disclose the information to any third parties; (iii) not use the information for
any purpose except for delivering the ordered work; and (vi) not to copy or reproduce any of the information
without the Project Owners ‘permission.
20. Freelancer’s obligations and warranty
Freelancers warrant that all content included in their projects shall be the original work conceived by the
Freelancers and shall not infringe any third-party rights, including, without limitation, copyrights,
trademarks, or service marks. In the event that certain music or stock footage media are incorporated with the
projects, Freelancers represent and warrant that they hold a valid license to use such music and or footage and
to include them in the project. DhuMall will respond to clear and complete notices of alleged copyright or
trademark infringement as in Clause 14. The Freelancers shall bear full responsibilities in the event
third-party rights materials, including, without limitation, copyrights, trademarks, or service marks are being
used in the projects.
Last updated on 13th January 2023